Conditions of Use of Site

This Website is Operated by TicketDirect Event Services Ltd.

Your credit card statement will show TicketDirect Event Services on all sales transactions

PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING THIS SITE. By using this site, you signify you have read and accept these terms of use. If you do not agree to these terms of use, do not use this site.

TicketDirect Event Services reserves the right to revise these Terms and Conditions at any time without notice. By accessing this website, you are agreeing to be bound by the then current version of these Terms and Conditions.

Use of Material

Fortress Information Systems Limited (FIS), a New Zealand registered company trading under license in Canada under the name of TicketDirect Event Services International Limited and for the purposes of this website, (referred to hereafter as TicketDirect Event Services). All intellectual property rights remain exclusively with TicketDirect Event Services.


You may download one copy of the material on a single computer for your own personal domestic use only, provided you keep intact all copyright and other proprietary notices.


If you download any software from the site, the software, including any files or images incorporated in or generated by the software and data accompanying the software are licensed to you by TicketDirect Event Services. You may not redistribute sell, decompile, reverse-engineer, disassemble or translate the software or otherwise attempt to derive the source code or otherwise deal with the software.


This agreement is effective until terminated by either party. Termination will occur automatically without notice if you fail to comply with any of its terms or conditions of site use. Upon termination, you must destroy all material obtained from this site.


The materials in this site are provided "AS IS" and without warranties of any kind either express or implied. To the fullest extent permissible and subject and pursuant to applicable law, TicketDirect Event Services disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. TicketDirect Event Services does not warrant that the functions contained in the materials will be uninterrupted or error-free, that defects will be corrected or that this site or the server that makes it available is free of any virus or other harmful elements. TicketDirect Event Services does not warrant or make any representations regarding the correctness, accuracy, reliability or otherwise of the materials, data or information in this site or the results of their use.

Limitation of Liability

Subject to applicable law, under no circumstances shall TicketDirect Event Services be liable for any consequential, special, indirect or other such claims, including loss of profits or other commercial damage which results from the use of or the inability to use this site, or any tickets obtained from this site, including data, information and reports. In no event shall TicketDirect's liability to you for all damages, losses, costs and expenses under whatever cause of action, whether in contract, tort or otherwise, exceed the amount paid by you, if any, for accessing this site.

Governing Law and Invalidity

This agreement is governed by and construed in accordance with the laws of British Columbia, Canada the parties irrevocably submit to the jurisdiction of New Zealand law. If any provision of this agreement shall be invalid, then the validity of the remaining provisions shall not be affected.

IMPORTANT NOTICE - Terms and conditions of Ticket Sales from all sales channels (Internet, Counter or Phone transactions).

Any ticket issued is subject to the following conditions and may be revoked by the issuer, proprietor of the venue and/or organiser of the event for breach of any of the specified conditions:

  1. Look after your ticket as you would cash. It must be presented in order to gain admittance to the event.
  2. No refunds or exchanges on any ticket, booking fee, service fee, credit card merchant fee or delivery fee except where required by Law.
  3. If an event is postponed for any reason and you are offered a replacement ticket for the postponed date or a refund. You must produce your ticket for an exchange or refund prior to the postponement date. A full refund of the ticket price (less any non-refundable booking and transaction fees) can only be provided upon presentation of the ticket.
  4. If an event is cancelled, a full refund of the ticket price (less any non-refundable booking and transaction fees) can only be provided upon presentation of the ticket. An application for refund must be received within 30 days of the event date specified on the ticket.
  5. The Organiser of the event reserves the right to add, withdraw, reschedule or substitute any artist or performer.
  6. The Organiser of the event reserves the right to change pricing, Event start times, Event dates, door times, seating layouts, venue capacity or other Event details.
  7. The right of admission is reserved and is subject to the Organiser's and Venue's terms of admission. These additional terms are available from the Venue or Organiser upon request.
  8. Late arrival to the Venue may result in a seating delay until a suitable break in the event occurs.
  9. Tickets will be void if on-sold or traded at a premium or in conjunction with other goods or services, or used in advertising or as a competition prize, without written permission from TicketDirect Event Services. In the event of a breach of this condition, the ticket holder will be denied admission or expelled and, on request, the ticket will be delivered up to TicketDirect Event Services.
  10. Where special pricing is available, suitable identification will be required at the time of ticket pickup to prove that the conditions required for that special pricing is met.
  11. The Ticket Holder consents to and will permit the search and inspection of his or her person, clothing, bags or other possessions by any official, employee or agent of the Venue and/or the Organizer of the event both prior to and after the Ticket Holder's entry to the venue.
  12. Unless expressly permitted by the Venue, the Ticket Holder is forbidden from taking any of the following articles into the Venue:
    • Banners, placards, flags or poles for displaying the same, or material for the construction or assembly of such articles; or
    • Any article which is likely to injure or annoy other persons, including chemical substances which give off noxious fumes or smoke, glass bottles, alcoholic beverages, illegal drugs, weapons, loud hailers; or
    • Laser pointers or other lighting / pointing devices of any type; or
    • Goods intended for sale (if no written permit is held from the Venue); or
    • Any article which may hamper or impede the conduct of the event; or
    • Any item of clothing, including high heels, that may be deemed to have the potential to cause damage to the flooring, turf or any other surface at the Venue.
  13. Cameras, flash photography, video recorders or audio recorders of any type may be prohibited.
  14. The Ticket Holder will be required to leave the Venue if he or she:
    • Engages in conduct which unreasonably interferes with the enjoyment of the event by the patrons, including fighting, abusive conduct, foul language; or
    • Hampers or impedes the conduct of the Event; or
    • Breaches any by-laws or orders applicable to the Venue.
  15. Ticket sales selected with a ticket pickup option can only be collected by the person who purchased them. If they are being picked up using a credit card as ID the card holder must be the person picking up the tickets. The original credit card used for sale will be required for ticket collection.
  16. Any breach of these conditions shall automatically revoke the Ticket Holder's license to remain at the venue.
  17. Your sale is not final until such time as the Event occurs. Your funds will be available to you for Refund of the value of the tickets from the point of purchase should the Event be cancelled for any reason.
  18. Certain Events may require a ballot or lottery process whereby tickets will only be issued and delivered to you at a later date after a draw, or other process, has been conducted and tickets are allocated to you, the Customer. The draw, ballot or other selection mechanism will be conducted in the manner determined by TicketDirect Event Services. All results are final and no discussions will be entered into.
  19. TicketDirect Event Services sells tickets as an agent on behalf of Promoters (i.e. Organisers) of events ("Promoter"), The contract the ticket creates is between the Promoter and the Ticket Holder (not TicketDirect Event Services or the Venue). Any representations made by the Promoter and any complaints or claims relating to the event or performance are the responsibility of the Promoter and not TicketDirect. The Promoter sets ticket prices and determines seating locations. Neither TicketDirect, nor the host Venue, accept any liability whatsoever for any acts or omissions of the Promoter.
  20. Special Terms and Conditions of Sale may be required in addition to these Terms and Conditions. These Special Terms and Conditions will be supplied or posted at the point of sale and must be agreed to by you prior to sale.
  21. These Terms and Conditions are subject to change without notice.

WARNING: Failure to comply with a direction to leave or stay away from the venue may render the Ticket Holder liable to arrest and prosecution for the offence of Trespass under the applicable legislation, which may be punishable on conviction by a fine or imprisonment.

Privacy Statement

Notice and Disclosure

This online Privacy Statement is made available to make you aware of how Ticket Rocket collects and uses individual identifying information of visitors to the Ticket Rocket Web site and customers that purchase tickets through the Ticket Rocket Website, Call Centre or over the counter at any Ticket Rocket Outlet.

Gathering of Information


A cookie is a data file that certain Web sites write to your computer's hard drive when you visit such sites. A cookie file can contain information, such as a user identification code, that the site uses to track the pages you have visited. Ticket Rocket uses cookies on an anonymous basis and we do not correlate this information with personal data of any user.

You must have your browser configured to automatically accept cookies to purchase tickets from our Web site.

Google Analytics

We do not share, sell, trade, lease, or rent your information to third parties. We do, however, use Google Analytics to collect information that helps us continuously optimize our website to enhance site navigation and functionalities.

A) Device-Specific Information

We may collect device-specific information (such as if you are using a desktop computer, mobile phone or tablet to access the site; your IP address; browser language; and your path on the site). This information is used to guarantee a great experience on the site, for every device you use to access the site.

Google Analytics uses cookies that are considered “anonymous identifiers” because they may recognize your browser but not you as a person. At any time you can delete these cookies on your computer.

B) Google AdWords Remarketing

This website uses the Google AdWords remarketing service to advertise on third party websites (including Google) to previous visitors to the Ticket Rocket site. Third-party vendors, including Google, use cookies to serve ads based on users past visits to the website. Any data collected will be used in accordance with Google's privacy policy.

C) Facebook Remarketing

This website uses the Facebook remarketing service to advertise on Facebook to previous visitors to the Ticket Rocket site. Any data collected will be used in accordance with Facebook's privacy policy.

How We Use Collected Information

The information collected on our website, will never identify you as a person and is used only to identify patterns that allow us to optimize our website to provide a better experience for you.

Disabling Information Collection

We are aware that people have different privacy concerns. If you do not wish us to collect any of the information stated above, please feel free to set your browser to block all cookies or delete the browser history and cookies after your visit.

You can set preferences for how Google advertises to you using the Google Ad Preferences page (, and if you want to, you can opt out of interest-based advertising entirely by cookie settings (, by permanently by using opt-out cookies (

Browser Level Information

Ticket Rocket Web servers automatically collect information about a site user's IP address, browser type and referrer by reading this information from the user's browser. This information is collected in a database and used in an anonymous manner for internal analysis of traffic patterns and to help optimize the Ticket Rocket Web site. This information is automatically logged by most Web sites.

Personal Information

Ticket Rocket uses your personal information, such as e-mail, address and phone number in order to deliver the services which you have requested and to contact you in connection with an event that you have purchased tickets for (including event changes, cancellations and post event feedback). You may update or correct the information held about you at any time. Should you choose to receive additional email correspondence from Ticket Rocket, the ability to unsubscribe from these additional emails will always be available upon request. Your personal information may also be used to analyse market trends.

We may share your personal information with our agents, representatives and service providers so they can provide us with support services such as authorization of credit card transactions and order fulfilment. We require these entities not to use your information for any other purpose.

By purchasing tickets on the Ticket Rocket Web Site, through our Call Centre or over the counter at a Ticket Rocket Outlet you consent to us sharing your personal information with the venues, promoters, artists, teams, leagues and other third parties associated with the concerts and events for which you purchase tickets ("Event Partners"). Due to our contractual obligations with Event Partners, we are required to provide this information to deliver the services you have requested and we cannot offer you the opportunity to opt-out of our sharing of your personal information with them.

Event Partners must adhere to both the relevant legislation on Privacy and Unsolicited Electronic Messages (if any) in your legal jurisdiction. You will need to contact those Event Partners who contact you to instruct them directly regarding your preferences for the use of your personal information by them.

Your personal information may be passed on to a third party in the event of a transfer of ownership or assets, or a bankruptcy, of Ticket Rocket. We may also disclose specific information when we determine that such disclosure is necessary to cooperate with law enforcement. We may also disclose your personal information to our subsidiary and parent companies and businesses, with which we are under common corporate control. However, all of these parent subsidiary and affiliated legal entities and businesses that receive your personal information from us will comply with the terms of this privacy policy with respect to their use and disclosure of such personal information.

You consent to our providing your financial information to our service providers and to such third parties as we determine is necessary to process your transactions, as well as to your credit card issuer for their purposes. These third parties may include the credit card companies and banking institutions used to process the transaction. Also, depending on the circumstances of our arrangements, we may share your financial information with applicable Event Partners, primarily for facilitating ticket pick up and dispute resolution and customer service at the event venue on the date of the event.

Security precaution

The Site has security measures in place to protect against the loss, misuse and alteration of the information under our control.Our secure server software (SSL) is the industry standard and among the best software available today for secure commerce transactions.

How to Contact Us

If you have any questions regarding our privacy statement, please feel free to contact us by e-mail at

This statement may change from time to time, so please check back periodically.